Vicidial Features:

♦ Blended Call Center
♦ Call Logging
♦ Call Recording
♦ Call Scripting
♦ Campaign Management
♦ Escalation Management
♦ Inbound Call Center
 
 
♦ Interactive Voice Response (IVR)
♦ Manual Dialer
♦ Outbound Call Center
♦ Predictive Dialer
♦ Progressive Dialer
♦ Queue Management
♦ Real-time Chat
♦ Reporting/Analytics

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